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• 24/7 On-Call Response:
  Immediate attendance for breakdowns and temperature-critical issues. Our technicians carry the tools, parts, and refrigerant to get your containers back online fast - not just diagnose and leave.

• Tier 1 Service Agreement:
  Guaranteed response priority during high-demand periods. Tier 1 clients like Dawson Group get front-of-queue service and direct technician allocation - meaning your call doesn’t sit in the queue when others do.

• Preventative Maintenance Programs:
  Scheduled inspections designed around your usage cycles. We check compressor health, pressure balance, electrical integrity, defrost systems, and door seals - ensuring containers hold temperature efficiently and meet compliance.

• Detailed Service Reporting:
  Every visit includes a technical report with readings, component checks, and recommendations so you can track performance, plan maintenance, and meet audit or client documentation needs.

• Stocked Spare Parts & Rapid Turnaround:
  Our vehicles and local depot stock common container refrigeration parts (controllers, sensors, TX valves, contactors, etc.), reducing downtime and the need for repeat visits.

• System Performance Optimisation:
  Beyond fixing faults, we monitor performance data to improve efficiency - identifying systems that are overworking, short-cycling, or showing early signs of refrigerant imbalance.

• Custom Service Scheduling:
  Maintenance aligned to your operational windows — we work around your logistics schedule so your containers are serviced when idle, not when needed.

• Compliance and Documentation:
  Maintenance aligned with NZ regulatory and manufacturer standards (including leak testing and certification). Full service history retained for audit and insurance purposes.